My Experiments and Experiences

In older versions of MS CRM (4.0 & 30), we don’t have a provision to choose a custom entity record in TO list but in MS CRM 2011 have a provision to do that by simple customizations. Steps to achieve ·          Fill the required fields to create a custom entity. ·          Goto Communications & collaborations section o    Select the sending e-mail (if any email field does not exit, one will be created) check box. Above simple option selection custom entity became available TO field in email activity.